Why does my login not work?

Why does my login not work?
I need to log into the library catalog to check on my holds, books that are due, and books that I'd want to check out, but every time I press the log in button when all my information is in, it says "Login Failed. Try Again." It has done that from last week.

Answer

Try this first:
Unless you changed it, your PIN is the last 4 digits of your library card number. Be sure to enter your library card number without any spaces. 

Other reasons could include an expired library account or a block due to unpaid fines.

If you still have trouble logging in, please call us at 860-695-6300 or email reference@hplct.org. 

 

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  • Last Updated Jun 10, 2022
  • Views 61
  • Answered By Joe Eshleman

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